Job Postings >> Help Desk Support
Help Desk Support
Summary
Title:Help Desk Support
ID:10099
Location:Dugway, UT
Description
Job Title: Help Desk Support    
Status: Full Time / Exempt  
Location: Dugway Proving Grounds, Dugway, Utah 84022 
Job Summary:
The Intellekt Group, LLC is seeking qualified candidates to work as Helpdesk Support Specialists providing tier II tech support.  The team will support the U.S. Army Dugway Proving Ground Network Enterprise Center (C4/IT) to resolve hardware, software, and other IT issues. They will provide end-user assistance on workstations, docking stations, and perform troubleshooting and repair services for all software issues, movement of and reinstallation of IT assets during moves, changes and deletions to printers, scanners and other peripherals. They will identify problems, investigate causes, and recommend solutions to complex network, hardware, software, account, and email issues. 

• Provide tier I/II support and troubleshooting for desktops, laptops, workstations, printers, hardware, and applications. 
• Document all issues attempts to resolve them in the Remedy database 
• Provide provisioning for all new NEC cellphones to include requests for enterprise email setup
• Receive incoming calls, voicemails, e-mails and walk-ins during normal duty hours and prepare a service request trouble ticket or work order using Remedy 
• Install software packages on new computers and other computers 
• Resolve desktop problems via Remote Control; add/delete accounts and reset passwords as needed; assist with Information Assurance Vulnerability Alert (IAVA) remediation.
• Configure, diagnose, reimage, reload, utilize troubleshoot and repair various systems and peripheral devices
• Utilize Active Directory tools to manage and create objects.
• Assist users during briefings and events with all collaborative tools such as Google Earth, Skype, Portals, and alert systems. 
Requirements: 
• Must possess an active Secret Security Clearance
• Must possess at least one for the following IAT-II certification: CCNA Security, CYSA+, GIC SP, G SEC, Security + CE, SSCP
• Must possess in-depth knowledge of the most recent version of Microsoft Operating System, Microsoft Office applications, and other common desktop applications 
• Be knowledgeable and experienced in Windows Operating Systems, servers and client, Windows application software to include the Microsoft Office suite, Microsoft Exchange/Outlook and Microsoft Internet Explorer.
• Possess and maintain a current Windows Operating System ( OS) certification.
• Possess and maintain a Microsoft Certified Solutions Associate (MCSA) Windows 10.